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IT Strategic Plan

Innovate

We innovate through the exploration and adaptation of new academic and administrative technologies that meet the needs of our current and future faculty, staff, students, and the needs of a dynamic and evolving campus.

Goal #1 – Ensure An Adaptable And Sustainable Technology Environment

1.1   ÌÇÐÄÔ­´´ continuously improves, deploying new systems, services, and strategies that improve efficacy and efficiency. 

1.2   ÌÇÐÄÔ­´´ delivers service excellence, meeting evolving needs and expectations. 

1.3   ÌÇÐÄÔ­´´ uses resources sustainably, leveraging fiscal and personnel resources through continuous training and adaptation. 

Goal #2 – Develop A Seamless And Personalized Experience For Each Campus Community Member

2.1   ÌÇÐÄÔ­´´ enables a mobile experience, providing universal access to services and resources.

2.2   ÌÇÐÄÔ­´´ rethinks processes and services, utilizing technologies that are personalized and paperless to serve the digital world.

2.3   ÌÇÐÄÔ­´´ fosters student success, adopting accessible systems and services that support retention and timely progress to degree.

Strategic Projects

The following projects are aligned to Goals 1 and 2.   See all projects in the

  •  â€“ System to track all points of engagement within the university from K-12/Alliance and prospective students, through campus connections, and alumni engagement. 
  • – ÌÇÐÄÔ­´´ will use electronic signature tools and strategies to rethink administrative procedures that are native to a digital workforce.
  •  â€“ Continued development of a full featured App that would allow students to perform most common university tasks from their smart phone.
  •  â€“ Campus ID and retail system with integration to campus food services.  
  • – Deploy targeted and personalized communications systems including personalized web experiences. 
  • - This project is proposing to look at campus needs and common uses and evaluate if the campus should consider shifting to another LMS product suite.
  • - Facilitating electronic exchanges of contracts and signed documents.
  • - Quad and Village Apartments lock database requires an upgrade by Fall 2018.
  • - Project to move to OneDrive.  A portion of campus still rely on H-Drives for campus document storage.
  •   - IITS is investigating opportunities to move forward with AR/VR/Immersive Technology.
  • - The McMahon House alterations include adding smart technology throughout the facility. 
  •  -  Assist the Office of Inclusive Excellence (OIE) in managing/communicating their diversity strategic plan and related projects. 
  • - Refresh appointments will continue through February 2018.
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  • Completed Projects
    •  -  IITS will install a new fiber cable to support new wireless infrastructure.
    •  - Adobe Creative Cloud is available for Staff & Faculty, and will now be available for students.
    • - Redesign the campus homepage (www.csusm.edu) to address the needs of students and prospective students, and provide clear navigation for additional audiences.
    • - Increase disk storage as needed.
    • - Configure the Data Center to have only one AC unit running at a time.
    •  - The Library Video Wall will provide information, influence participation and inspire students as they enter the Technology Learning Center.
    • - All general fund faculty and staff will receive four-year scheduled replacement equipment via the Technology Refresh Program (TRP).
    •  - Create a facts and statistics website for the key Information Technology systems that IITS supports.
    • - A new site will provide one path for students, faculty, and staff to seek support.
    • - Improve process for campus units to request purchase review.  Improve ATI review process.
    • - Create the online IT Service Catalog for all IITS services.
    • - Redesign the IITS website, trim old pages  and combine associated sites.
    • IITS and Office of Communications are working together to redesign the campus mobile app to better meet the needs of current students for the Fall 2018 term.
    • - GreyHeller PeopleMobile implementation for student self-service.
    • - Transformation of the Kellogg 2000 Computer Lab into the new Technology Learning Center (TLC).
    • - CSU will be required to move to PeopleTools version 8.56 before Summer 2019.
    • - Upgrade wireless network for the Quad to continue to provide high capacity network availability.

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  • Projects On Hold
     
    • Mediasite Upgrade - Install respective Mediasite programs, review permissions, and migrate files to new storage.  This upgrade is on hold  pending further review.