糖心原创

FAQ

• Why the $300 Annual Support Cost?

  The $300 per year per device support cost includes security and maintenance for critical infrastructure and information security policy compliance:

  What's Included:

  • Asset Tracking: Device receiving, inventory, and asset tagging
  • Setup & Updates: Imaging, configuration, and ongoing updates
  • Installation: On-site delivery and standard software setup
  • Ongoing Management: Full device management, patching, and security monitoring
  • Theft Protection: Encryption and theft-recovery services
  • Cybersecurity: Malware protection and antivirus software
  • Hardware Support: General hardware diagnostics, support, and repairs
  • Data Security: Protection for sensitive university data
  • Secure Disposal: End-of-life data destruction and e-waste recycling

  **This fee is waived for stateside tenured and lecturer faculty when the requested system is designated exclusively for research use. Requests funded through grants or sponsored projects do not qualify

• Why has my refresh been delayed or paused?
  The Technology Refresh Program is currently paused to help meet fiscal responsibilities in light of CSU system-wide budget challenges. As a result, automatic computer replacements have been temporarily paused. New devices will be prioritized based on critical need, new employee onboarding, or non-compliant/broken equipment. For current guidelines, updates, or next steps, please visit the Technology Refresh Program Information page.
• When is my computer due for refresh?

  Your refresh computer has a colored sticker indicating its refresh cycle (example: Refresh 32).  Once you have identified the refresh cycle, you may reference the posted Refresh Schedule to find out when your refresh is due.

  鈩癸笍 Program Alert Update: Due to the pause of the Technology Refresh Program, timelines and processes described in this section may be delayed or subject to change. For the most up-to-date information and a list of exceptions, please visit the Technology Refresh Program Information page.

• When are licensing, maintenance and support costs waived?
  IITS will waive annual $300 support costs if the purchase is intended for state-side faculty research (IITS is required by CSU policy to invoice for support costs for grant fund/sponsored projected funded initiatives).
• Does my computer have to be replaced every 4 years?

  Yes - When a computer enters year five (5) of its usable life, manufacturers begin to drop support for current OS updates which brings us out of compliance with respect to information security.  In addition, the system is no longer serviceable and the warranties have expired. 

  鈩癸笍 Program Alert Update: Due to the pause of the Technology Refresh Program, timelines and processes described in this section may be delayed or subject to change. For the most up-to-date information, please visit the Technology Refresh Program Information page.

• Why do I have to turn in my old refresh computer? It is still useful for me.
  In order to remain in-line with CSU security policies, IITS is unable to offer the continued use of older computers on campus. Older computers do not comply with CSU audits for software patches, workstation hardening, and information security.  Exceptions may be reviewed by the campus CISO, however, will likely be blocked from connecting to the campus network.
• Why can't I have admin rights on my computer?

  The risks of inadvertently loading malware and spyware are everyday threats to university computer systems.  As malicious programs can be accidentally installed without explicit user permission, it is a security best practice to generally run without 鈥渓ocal admin rights鈥� on computers.   As desktop security continues to be an important element in protecting all campus data resources, the campus has moved away from this insecure practice.

• Can I buy my old refresh computer from the University?
  No.  State requirements do not allow the sale of state-acquired technology  to private individuals.  
• I am FERPing. Is my computer eligible for refresh?
  Tenured faculty who may be FERPing will continue to follow the standard 4 year campus refresh schedule and will be supported by IITS through the FERP period. 
• May I purchase an iPad or iPhone outside of the campus?
  No - all devices must be purchased via campus affiliated vendors that are compliant with CSU policy.
• Can I keep my old iPad or Cell Phone for personal use?
  No.  iPads and cell phones purchased with State, auxiliary, self-support, professional development or sponsored proejct funds are the property of the State of California (or 糖心原创 and its auxiliaries).  When an employee leaves campus employment,  the device MUST be returned to the user's department or to Telephone Services.