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Account Recovery

Enrolling in account recovery is a great way to ensure you have the ability to recover your account without having to contact IITS!
If you have forgotten your passphrase/password, you may use the recovery method shown below to regain access to your account.

• Enrolling in Self-Service Password Reset (Account Recovery)
  1. Click on the link above and sign in with your campus email address.
     
     

  2. Enter your email address password as shown below.

  

  3. Satisfy the Duo multi-factor authentication request

  

  iOS Duo Push Example

                                              

  4. If you are using your personal machine, select Yes to stay signed in.  We recommend not to select this option if you are using a public system.

  

  5. Click on "Add a Sign in Method"

  
  
  We recommend chosing "Email" or "Phone" when adding a sign in method. 

   
  
  

   6. If you selected, "Email" , add a personal email address that you have access to and select "Next".

  

  7. A code will be sent to the email used. Enter the code into the box and select "Next".

     
  
  8. If successful, you will see "Email Added". Select "Done".
  
  
  9. If you selected, "Phone" , add your personal phone number. You can select to verify with a code texted to your number or a call. Once chosen, select "Next".
  
   
  
  10. A code will be sent to the number used either through text or call.
  Enter the code into the box and select "Next".
  
  
  
  11. If successful, you will see "Phone number added". Select "Done".
  

• Enrolling into Microsoft Authenticator
  1. Click on the link above and sign in with your campus email address
     
     

  2. Enter your email address password as shown below.

  

  3. Satisfy the Duo multi-factor authentication request - select either option below.

  

  iOS Duo Push Example 

       

  4. If you are using your personal machine, select Yes to stay signed in.  We recommend not to select this option if you are using a public system.

  

  5. Click on "Add a Sign in Method"
  
  Choose "Microsoft Authenticator"

  

  6. Download the Microsoft Authenticator App:

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  7. Once the app is installed, hit next through the setup page until you get to the Scan QR code page.
  
    
  8. Open the authenticator app and select the QR circle at the bottom right of your screen. 
  It will prompt for permission to use you camera. Please tap "Allow".
  Scan the QR code on your screen. 
  Once scanned it will confirm that your account has been added to the mobile app. 

     

  9. After scanning the QR code, the Microsoft Authenticator will provide you with a two-digit number to input on your mobile device. Input that number to complete the authenticator linking process. 

   
  10. When the Authenticator linking process is complete, you will see a "Authenticator Added" message.
  Click Done.

  

• Forgot your password and need to recover your account?
  1. Visit this page: 
  2. Click "Can't access your account?"

  

  4. Enter your email address, username@csusm.edu, in the User ID field and confirm the security captcha code in the next field.

   

  

  5. Select your recovery method - in the example below, we are using the alternate email method.  Click Email to proceed.

  

  6. Check your alternate email address for a verification code as shown below.  Enter the code into the verification field.

  

  7. Create a new passphrase/password and re-enter your new password in the confirmation field.

   

  8. You're done!  Your password will now update on all campus systems.  

  

  Please be sure to update all of your devices that may store your campus username and password.

  • Outlook
  • Teams
  • iPhone/iPad
  • Campus WiFi profile on your mobile device